Serious quality problems are the striking symptoms that something is not right around the IOF major events. Large part of the problems that popped up in China were related to quality issues. But this was just the latest manifestation of a long series of quality problems in major IOF events. In fact, there are few IOF events across all disciplines that did not have quality problems (or luckily avoided “near misses”) that should never occur on our top competitions. Despite all the effort, the problems in FootO, the IOF flagship discipline, appear to be the biggest ones, even resulting in competitions that were voided or should have been voided like the men’s Middle distance in China.
Quality issues keep popping up not for the lack of want to avoid them. Most organisers put in a heroic effort to stage high quality events, but in practice there are many avoidable banana peels that they slip on more often than not. These are typically different banana peels that should have been easily spotted in hindsight, but the abundance of them suggests that the problem is systemic rather than a long series of bad luck or individual errors.
The IOF leadership recognized the problem a while ago. In 2017 the IOF President specifically voiced his expectations that organisers should care more about quality and spend more on it. In practice, the selection of organisers of major FootO events is still driven by the “show elements”, because the fundamentals of these events are very different according to the Leibnitz convention.
The client of major IOF FootO events is the TV viewer, not the athlete. This is in stark contrast with all other events, small or large, across all four orienteering disciplines.
The latest manifestation of this was seen in China just the day before the disastrous Middle distance competition. The IOF Council did not approve the only candidate to organise EOC 2022 because it did not commit to live TV broadcast, an extra €80,000 or so expense.
Analogue situations in business are quite common. Persistent service quality issues are typical symptoms of an organisation where strategic directions (if you prefer, management ambitions) got detached from the capabilities of the organisation and the realities of the external environment. The management trap lies in the fact that individual quality issues always look fixable with a little more attention. Hence, the underlying root cause of overstretched ambitions is far from being obvious. To make things more complicated, even if the root cause is identified as the gap between management ambitions and capabilities, politically it may not be admissible to point it out. Yet, the very fact that quality issues keep popping up left and right despite never ending attempts to fix them, shows that the real issue lies in the fundamentals.
There is an interesting development though that we have to watch out for. The new Finnish Council member, who is responsible for Foot-O, has shown a particular interest in major event quality. Even before China he told the Foot-O Commission that one of his area of attention is to identify possible root causes for the fatal mistakes in High Level Events and learn from analysis of failures. Analysing root causes of problems and learning from failures is a revolutionary new approach to be introduced to the IOF Council. We shall eagerly wait for the outcome of his work.